The global tourism industry has suffered an economic damage of over $1 trillion, putting 120 million jobs at risk. The losses in Kazakhstan’s tourism industry are estimated at 150-240 billion tenge. Amid paralyzed international travel, social distancing, and mobility restrictions, many hospitality businesses remain closed or are running limited operations. The COVID-19 crisis continues to have a profound impact on how hospitality businesses operate. Luciano Sozzo, an hotelier with over 30 years of experience, sat down with Lyazzat Shatayeva to offer his vision of the future f the hospitality industry.
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